物流政策

Shipping Policy

Thank you for supporting handcrafted work. Every piece is carefully inspected, hand-wrapped, and shipped directly from Japan.

Where we ship

We currently ship to Canada, the United States, the United Kingdom, Singapore, and Hong Kong. If your country is not available at checkout, please contact us at info@the-zen-artisan.com — we will do our best to help.

Processing time

As each order is carefully inspected and hand-packed, please allow 5–7 business days for your order to be prepared and dispatched. During launch periods or holidays, processing may take slightly longer; we will always keep you informed.

Delivery times

We ship with tracked Japan Post. Once dispatched, delivery typically takes 7–14 business days, depending on the destination and any customs processing. These are estimates and not guaranteed.

Shipping rates

Singapore & Hong Kong: about CA$15
Canada: CA$20
United States: about US$18
United Kingdom: about £15
Incense-only orders ship at a lower rate (from about CA$8).
Free worldwide shipping on the Zen Complete Set and the Xiang Do Trio — and on any order of CA$135 or more.

Rates are shown in your local currency at checkout and may vary slightly with exchange rates.

Customs, duties, and taxes

For most of our customers there are no surprises at the door:

United States: import duties are prepaid — you pay nothing extra on delivery.
Canada: no customs duty applies (Japan–Canada CPTPP). Canada Post may collect GST/HST and a small handling fee (about CA$10) on arrival, as set by the Canadian government.
Hong Kong: no customs duty and no tax — nothing extra to pay on delivery (Hong Kong is a free port).
United Kingdom & Singapore: local taxes vary by country and, where they apply, are collected on delivery. Email us before you order and we'll tell you exactly what to expect.

We declare every shipment accurately. If a parcel is ever returned to us as unclaimed or refused, we'll refund the item value less any shipping already incurred — but please reach out first; we're happy to help sort things out before it comes to that.

Tracking and care in transit

All orders are shipped with tracking. Because our pieces are fragile, each item is hand-wrapped and generously cushioned to travel safely. If anything arrives damaged, please see our Refund Policy — we will always make it right, with no need to return the broken piece unless we ask.